Last updated 23 July 2026
Shipping Policy
We currently deliver within Australia. Orders are dispatched from our Australian fulfilment location after payment and order details have been confirmed. We do not ship to PO boxes or parcel lockers because paddle board kits are oversized.
Processing and delivery estimates
In-stock orders are normally prepared for dispatch within 1–3 business days. The estimates below begin after dispatch and are guides, not guaranteed delivery dates.
| Destination | Estimated transit time | Notes |
|---|
| Australian metro areas | 3–7 business days | After dispatch |
| Regional areas | 5–10 business days | After dispatch |
| Remote areas | 7–15 business days | Some locations may require a depot collection or individual quote |
Peak periods, severe weather, carrier disruption and remote-area access can extend these estimates. We will provide tracking when it is available and contact you if we become aware of a material delay.
Shipping charges and address accuracy
Shipping is charged separately from the advertised product price. The amount depends on the delivery postcode, order quantity and carrier requirements, and will be shown or confirmed before payment. Customers must provide a complete street address and a safe delivery location. Contact us promptly if an address needs to be corrected; changes may not be possible after dispatch.
Delivery inspection
Please inspect the outer carton and contents as soon as practical. If an item arrives damaged, incomplete or appears lost in transit, email admin@aurapaddle.com with your order number, photos and a description of the issue. This request for prompt notice does not limit your rights under the Australian Consumer Law.
Customer care
Returns & Refund Policy
Australian Consumer Law: Our products come with consumer guarantees that cannot be excluded. You may be entitled to a repair, replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.
30-day change-of-mind returns
In addition to your statutory rights, you may request a change-of-mind return within 30 calendar days after delivery. To qualify, the product must be unused on water, clean, undamaged, complete with all accessories, and returned in its original or equivalently protective packaging in resalable condition.
Contact us before sending anything back. If approved, we will provide return instructions. Change-of-mind return freight is paid by the customer, and original delivery charges are not refundable unless required by law. We recommend using tracked and insured transport because the customer is responsible for the item until it is received by us.
Faulty, damaged or incorrect products
If a product is faulty, damaged, not as described or incorrect, contact us with proof of purchase and evidence of the issue. We will assess the claim and provide a remedy required by the Australian Consumer Law. Where a product has a major failure, you may choose a refund or replacement. For a non-major problem, we may choose to repair the product within a reasonable time; if we cannot, you may be entitled to a replacement or refund.
Refund timing
Approved refunds are issued to the original payment method. We normally initiate the refund within five business days after approval, but your bank or payment provider may take additional time to display it.
Two-year product warranty
Our advertised two-year warranty applies to manufacturing defects under normal recreational use and is additional to, and does not replace, Australian Consumer Law rights. It does not cover ordinary wear, cosmetic damage, punctures, misuse, impact damage, improper inflation, unauthorised repair, commercial or rental use, poor storage, prolonged sun exposure, or failure to follow care and safety instructions.
Your information
Privacy Policy
Aura Paddle Pty Ltd respects your privacy. This policy explains how we handle personal information when you browse our website, submit an enquiry or order request, make a purchase, or communicate with us.
Information we collect
- contact and identity details, such as your name, email address and phone number;
- order and delivery details, including your address, selected product, colour and quantity;
- communications, support requests, returns and warranty information;
- website usage data, such as device, browser, approximate location, pages viewed and referral source; and
- payment status and transaction references supplied by a payment provider. We do not intend to store full payment-card numbers on this website.
How we use and disclose information
We use information to respond to enquiries, process and deliver orders, provide support, prevent fraud, maintain business records, improve the website and meet legal obligations. We may disclose only what is reasonably necessary to service providers such as website hosting, Formspree for form delivery, Google Analytics, payment processors, carriers, professional advisers and government authorities where required by law.
Some service providers may process information outside Australia. Their privacy practices are governed by their own terms. Our site currently uses Google Analytics, which may place cookies or similar technologies in your browser. You can restrict cookies through your browser settings, although some features may work differently.
Access, correction, retention and complaints
You may ask to access or correct personal information we hold about you. We retain information only for as long as reasonably necessary for the purposes described above, including tax, accounting, dispute and warranty records, then delete or de-identify it where practical.
For a privacy request or complaint, email admin@aurapaddle.com. We aim to acknowledge privacy complaints within five business days and respond within a reasonable period. If applicable and you are not satisfied, you may contact the Office of the Australian Information Commissioner.
Website and sales
Terms & Conditions
About these terms
These terms apply when you use aurapaddle.com or order products from Aura Paddle Pty Ltd. By submitting an order, you confirm that the details you provide are accurate, you are authorised to use the selected payment method, and you accept these terms.
Orders, prices and payment
All prices are in Australian dollars. Aura Paddle Pty Ltd is not currently registered for GST, so displayed prices do not include a GST component. Shipping is additional and is shown or confirmed before payment. An order request is not accepted until we confirm availability, total price and payment. We may decline or cancel an order before dispatch for stock errors, pricing errors, suspected fraud, delivery limitations or legal reasons; if payment has been received, we will refund the affected amount.
Products and availability
We make reasonable efforts to display products, dimensions and colours accurately, but screens and production batches may vary slightly. Products marked “coming soon” are not available for purchase. We may correct genuine errors or update information without notice, subject to any existing accepted order and applicable law.
Safe use
Paddle sports involve inherent risks. Customers are responsible for following product instructions, checking equipment before use, staying within stated weight and pressure limits, wearing an appropriate personal flotation device and leash where suitable, considering weather and water conditions, and complying with local laws. Children must be supervised by a responsible adult. Nothing in this section limits liability that cannot lawfully be limited.
Intellectual property and website use
Website content, branding, photographs and design are owned by or licensed to Aura Paddle Pty Ltd. You may view the site for personal use but must not reproduce, sell, scrape, interfere with or misuse it without permission.
Liability and governing law
To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from website availability or misuse of a product. This limitation does not exclude Australian Consumer Law guarantees or any liability that cannot be excluded. These terms are governed by the laws of Australia and the applicable State or Territory connected with the transaction.
Current offer
AUD Pricing & Expected Delivery
Aura Yoga Cruiser 11' complete kit: AUD $799. The complete kit includes the board, adjustable three-piece paddle, wheeled carry bag, electric pump, 10ft coiled leg rope, 2+1 removable fins, waterproof floating phone pouch and repair kit.
Shipping is additional and confirmed for the delivery address before payment. In-stock orders normally dispatch within 1–3 business days. Estimated transit is 3–7 business days for metro areas, 5–10 for regional areas, and 7–15 for remote areas after dispatch. These estimates are not guaranteed.
Other models displayed as “coming soon” are previews only; their indicated “from” prices are not offers for sale and may change before release.
