Support

Clear answers, on and off the water.

Find practical information about delivery, warranty, returns, product care and order support—or speak directly with the AURA PADDLE team.

Australia-wide shipping

Delivery estimates, oversized freight, dispatch timing and address guidance.

Warranty coverage, return conditions and the support pathway if something is not right.

Inflation, setup, rinsing, storage, repairs and responsible on-water use.

How deposits, production thresholds, final payments and dispatch estimates work.

Questions about an existing reservation, payment, product choice or delivery.

Send the team a message when you need advice that is specific to you.